CUSTOMER CARE

THE COMPANY

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Manchester, United Kingdom

 

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MAHMUDA SYED HASAN 

 

JEWELLERY CARE

All our jewellery is made from real silver and with 22 carat gold plating. With all the fine things in life we advise you take a little extra care and attention if you want your jewellery to look its best. Dust, perfume and daily wear can make your gem stones and jewels cloudy and dull. Always store your most precious pieces in the boxes provided taking care when putting on and taking off. 

Always put your jewellery on last and try not to apply potions and perfume after you have put your jewellery on. Please ensure you rinse off any chemicals that make contact with your jewellery to avoid build up and will tarnish your jewellery in the long haul. 

RETURNS & REFUNDS

All bespoke made to order jewelry is nonrefundable. If you are not satisfied with your order on arrival please contact the customer care team within 14 days of receiving your order on info@innayaheritagejewellery.com. A member of the team will discuss any issues you have with your order. Each case will be received and a credit note or replacement can only be made and all credit notes must be used within 12 months of issue.  

Please note any returns/exchanges received after the outside time frame are only accepted under the discretions of Innaya Heritage Jewellery.

 

TERMS & CONDITIONS

Terms and conditions for the supply of goods through the Innaya Heritage Jewellry online store to be launched. 

All prices on the Innaya Heritage Jewellery (UK Pounds) and are inclusive of VAT. UK VAT will be deducted at checkout for items delivered to non UK/EU and Channel Island customers. For customers purchasing outside the UK the final price will be calculated by your card issuer in accordance with the applicable exchange rate at the time of processing your transaction. 

Please note that prices listed on the site or in any printed publications are correct at the time of publication and we reserve the right to amend these without prior notification. 

 

PRIVACY & COOKIES

Your privacy is the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you order, we will ask for your name, email, address, delivery address and telephone number - this will be stored in the event we need to get in touch with you in relation to your delivery.

 

Innaya Heritage Jewellery does not store any credit card information.